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Business Information, Terms of Sale & Privacy Policy

Last Updated: August 31, 2026

1. Business Information

Trade Name: WILSON PRECISION TOOL@USA
Company Name: WILSON Precision Tool USA, Inc.
Business Address: 329 West 18th Street, Suite 309, Chicago, IL 60616, USA
Phone: +1 312-375-5976
Email: marketing@wilsonprecisiontool.com
Customer Service Hours: 9:00 AM–6:00 PM, Monday through Friday, excluding U.S. federal holidays.

Inquiries received outside normal business hours will generally be handled on the next business day.

2. Product Pricing

Product prices are displayed on each applicable product page in U.S. Dollars (USD).

Unless otherwise stated, displayed product prices do not include applicable sales tax, shipping charges, or other charges that may apply to an order.

Applicable sales tax, where required, will be calculated based on the order and shipping destination and displayed during checkout.

Customers will have an opportunity to review the total purchase price before completing payment.

3. Shipping & Delivery

We currently ship within the United States.

Orders with a merchandise subtotal of $99 USD or more qualify for free standard shipping.

For orders under $99 USD, applicable shipping charges will be displayed at checkout based on the shipping destination and available shipping method.

Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed during checkout where available.

Shipping rates and shipping methods may be updated from time to time. Current information will be displayed on our website or during checkout.

Order Processing

In-Stock Products

Orders for in-stock products are generally processed and shipped within 1 business day after payment has been successfully completed.

Pre-Order Products

Pre-order products will be shipped according to the estimated shipping date stated on the applicable product page.

Delayed Shipments

If an item is temporarily unavailable or shipment is expected to be delayed by more than 10 days, we will make reasonable efforts to contact you using the contact information provided with your order.

Weekends and Holidays

Orders placed on weekends or U.S. federal holidays will generally be processed on the next business day.

Delivery estimates provided by shipping carriers are estimates only and may be affected by weather, carrier delays, holidays, natural disasters, or other circumstances beyond our reasonable control.

4. Payment Methods

We accept payment methods displayed as available during checkout, which may include:

Credit Cards

Visa, Mastercard, American Express.

Your credit card transaction will be processed in accordance with the terms and conditions of your card issuer and the applicable payment processor.

Digital Payment Methods

Available digital payment methods may include:

• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Availability may vary depending on your device, location, browser, and checkout configuration.

Payment is generally authorized or charged when the order is placed.

Approved refunds will normally be returned to the original payment method used for the applicable transaction.

5. Returns & Exchanges

Return Period

Please submit an eligible return request within 8 days beginning on the day after your order is delivered.

Damaged, Defective, or Incorrect Products

If you receive a product that:

• Was damaged during shipping;
• Is defective; or
• Is different from the product you ordered,

please contact us as soon as possible.

After verifying the issue, we will arrange an appropriate replacement or refund.

For verified defective, damaged, or incorrectly shipped products attributable to us, WILSON Precision Tool USA, Inc. will be responsible for reasonable return shipping costs.

We may request photographs, videos, packaging photographs, shipping labels, or other reasonable documentation necessary to verify the issue.

Customer-Requested Returns

For eligible returns requested for reasons unrelated to product defects, damage, or fulfillment errors, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Products must be returned unused, undamaged, and in their original condition and packaging, including applicable tags, accessories, manuals, and other included materials.

Exchanges

We generally do not accept exchanges based solely on customer preference.

If you would like a different product, please return the eligible product in accordance with this policy and place a new order.

Non-Returnable Products

Except where otherwise required by applicable law, we generally cannot accept returns for:

• Products that have been used;
• Products that have been damaged, scratched, altered, or improperly handled by the customer;
• Products missing original packaging, accessories, tags, or included materials;
• Products for which the applicable return request period has expired;
• Custom-made or personalized products.

This policy does not limit any rights or remedies that may be available to consumers under applicable law.

6. How to Request a Return

Return requests should be submitted through your order page, where available, or by contacting our customer service team.

Email: marketing@wilsonprecisiontool.com
Phone: +1 312-375-5976

Please do not return products to our business address without first receiving return instructions.

If you arrange the return shipment yourself after receiving our instructions, you should use a trackable shipping method and retain the tracking number and shipping receipt until the return has been completed.

7. Order Cancellation Policy

Orders That Have Not Shipped

If your order has not yet shipped, you may submit a cancellation request through your order page or contact us.

You are not required to provide a reason for the cancellation.

We will make reasonable efforts to process eligible cancellation requests before shipment.

Because orders may be processed quickly, submission of a cancellation request does not guarantee that the order can be stopped before shipment.

If an eligible cancellation request is approved before shipment, we generally process the cancellation within 24 hours and initiate the applicable refund to the original payment method.

Orders That Have Already Shipped

An order is generally considered shipped once it has been transferred to the applicable shipping carrier.

Before Delivery

If your order has already shipped but has not yet been delivered, please contact us.

Where possible, we may assist with a carrier intercept or return process.

If the cancellation or return is requested for customer preference, applicable return shipping or carrier interception charges may be the customer's responsibility.

After Delivery

After delivery, eligible products may be returned in accordance with our Return & Exchange Policy.

Products must generally:

• Be unused;
• Be undamaged;
• Remain in their original packaging;
• Include applicable tags and accessories; and
• Be submitted for return within the applicable return period.

If the return is caused by our error, an incorrect shipment, or a verified product defect, we will be responsible for reasonable return shipping costs.

8. Refunds

After an approved returned product has been received and inspected, we will process the applicable refund to the original payment method.

Once a refund has been issued by us, the time required for the funds to appear in your account depends on your financial institution or payment provider.

Credit card refunds may generally take approximately 7–15 business days to appear after processing, although actual processing times may vary.

Shipping charges paid on the original order may be non-refundable for customer-requested returns unless otherwise stated or required by applicable law.

9. Custom-Made and Personalized Products

Custom-made or personalized products are produced according to customer specifications.

Except where the product is defective, damaged, incorrectly produced, or otherwise subject to rights provided by applicable law, custom-made or personalized products generally cannot be cancelled once production has begun and cannot be returned for reasons based solely on customer preference.

Please carefully review all product specifications, customization information, quantities, shipping information, and other order details before completing your purchase.

10. Shipping Cost Responsibility

Customer-Requested Returns

For eligible returns requested due to customer preference, the customer is generally responsible for return shipping costs.

Defective, Damaged, or Incorrect Products

If we determine that a product is defective, damaged, or incorrectly shipped due to our responsibility, WILSON Precision Tool USA, Inc. will be responsible for reasonable return shipping costs.

We may provide a prepaid return shipping label where appropriate.

Products Lost or Damaged During Shipping

If a shipment is lost or damaged while in transit, please contact us promptly.

We will work with the applicable shipping carrier to investigate the issue and determine an appropriate resolution.

We may request photographs, shipping documentation, packaging, tracking information, or other documentation required to submit or process a carrier claim.

11. Order Accuracy

Before completing your purchase, please carefully review:

• Product name and specifications;
• Quantity;
• Billing information;
• Shipping address;
• Contact information;
• Shipping method; and
• Order total.

Customers are responsible for providing accurate and complete shipping and contact information.

If you discover an error after placing an order, please contact us as soon as possible.

We cannot guarantee that an order can be modified after fulfillment or shipment has begun.

12. Privacy Policy

WILSON Precision Tool USA, Inc. respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains generally how we collect, use, disclose, and protect personal information in connection with our website, online store, orders, and customer service activities.

Information We May Collect

Depending on how you interact with our website and services, we may collect information such as:

• Name;
• Billing and shipping address;
• Email address;
• Telephone number;
• Order and transaction information;
• Product preferences;
• Customer service communications;
• Device and browser information;
• IP address;
• Website usage information; and
• Cookie and similar technology information.

Payment card information may be processed directly by our payment service providers. We may not directly store complete payment card information.

13. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders;
• Processing payments and refunds;
• Delivering products;
• Providing order confirmations and shipping updates;
• Providing customer service;
• Processing returns, exchanges, and warranty-related requests;
• Preventing fraud and unauthorized transactions;
• Maintaining business and transaction records;
• Complying with applicable legal, tax, accounting, and regulatory obligations;
• Maintaining and improving our website and services;
• Understanding how customers use our website; and
• Sending marketing or promotional communications where permitted by applicable law and according to your communication preferences.

14. Sharing of Personal Information

We may share personal information with service providers where reasonably necessary to operate our business and provide our services.

These service providers may include:

• Shipping and logistics providers;
• Payment processors;
• E-commerce platform providers;
• Website hosting and cloud service providers;
• Analytics providers;
• Customer service providers;
• Fraud prevention and security providers; and
• Professional advisers where necessary.

We may also disclose information where required by law, legal process, government request, or where reasonably necessary to protect our rights, customers, business, or others.

We do not disclose personal information to third parties except as described in our Privacy Policy or as otherwise permitted or required by applicable law.

15. Payment Processing

Payments may be processed by third-party payment providers, including providers associated with the payment methods available during checkout.

These providers may collect and process information in accordance with their own privacy policies and terms.

Customers should review the applicable payment provider's policies if they would like additional information regarding how that provider processes personal information.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include:

• Access controls;
• Encrypted communications, including SSL/TLS;
• Account and system security controls;
• Limited access to personal information based on business need; and
• Appropriate confidentiality obligations.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

17. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

• Operating essential website functionality;
• Maintaining shopping cart and checkout functionality;
• Remembering user preferences;
• Measuring website performance;
• Understanding website usage;
• Fraud prevention and security; and
• Advertising or marketing where applicable.

Some cookies may be placed or processed by third-party service providers used by our website.

Depending on your location and applicable law, you may have options to control certain cookies through your browser, our website's privacy controls, or other available mechanisms.

18. Your Privacy Rights

Depending on where you reside, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include, where applicable, the right to:

• Request access to personal information;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Obtain information about certain disclosures of personal information;
• Opt out of certain uses of personal information;
• Withdraw consent where processing is based on consent; and
• Exercise other privacy rights provided by applicable law.

Certain requests may be subject to legal exceptions, verification requirements, or record-retention obligations.

To submit a privacy request, please contact:

Email: marketing@wilsonprecisiontool.com
Phone: +1 312-375-5976

We may need to verify your identity before completing certain privacy requests.

19. Children's Privacy

Our website and products are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

20. Changes to This Policy

We may update these policies from time to time to reflect changes to our business practices, services, legal requirements, or other operational considerations.

The updated version will be posted on this website with a revised “Last Updated” date.

Your rights regarding orders placed before a policy update will remain subject to applicable law and the terms applicable to the transaction.

21. Contact Us

For questions about orders, shipping, returns, cancellations, refunds, or privacy matters, please contact:

WILSON Precision Tool USA, Inc.
Trade Name: WILSON PRECISION TOOL@USA
Address: 329 West 18th Street, Suite 309, Chicago, IL 60616, USA
Email: marketing@wilsonprecisiontool.com
Phone: +1 312-375-5976

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, excluding U.S. federal holidays.