Q&A
Frequently Asked Questions About Shopping Issues
Q: Can I have a discount??
A: Yes, there is a limited time discount now! You can enjoy a 20% discount on one order by buying two product！
Q: I would like to change my address but the order has already been shipped out.
A: If your order has already been shipped out, we are unable to make any changes to the shipping address. We would advice you to contact whichever carrier is making the delivery and see if they'd be able to help with the changes.
Q: Do you customize your products? (ie. adding labels, color mixing, special sizing)
A: Sure, the minimum order quantity is 100 pieces. You can leave your questions and email to contact us
Q: When do you ship out orders?
A: We package and ship through USPS and Fedex based on the weight of the product. All orders are processed within 2-4 business days. Any orders made after 3:00pm PST, during the weekend or holidays might take longer process time.
Q: How many days will it take for me to receive my order?
A: We cannot guarantee an exact date when you will receive your order, as it is out of our control if the shipping gets delayed through USPS or Fedex. We can only give you a rough estimate through your tracking number connected to your order.
Q: The tracking number says my package was supposed to be delivered by now, where is it?!
A: Any delays after shipment has been sent out is out of our control and will be solely based on the shipping company. If it has been more than a week from delivery, please contact us through the customer service form on our website.
Q: My package was delivered, but I didn't receive it!
A: Unfortunately we are not responsible for orders that are missing or delivered to the wrong address. Please check with your neighbors to see if it is left with them. If not, please contact USPS or Fedex with the issue.
Frequently Asked Questions About Professional Nail Drill Bits
Q: Why does my nail drill bit get hot during gel removal?
A: Heat is usually caused by excessive friction, clogged dust, dull coating surfaces, or poor-quality bit construction. Professional diamond-coated nail drill bits with anti-stick technology help reduce heat buildup and improve cutting efficiency.
Q: What causes vibration during cuticle prep?
A: Vibration is commonly caused by poor bit balance, uneven coating distribution, or unstable rotation. Precision-balanced nail drill bits provide smoother operation and better control around sensitive cuticle areas.
Q: Why do some nail drill bits clog with builder gel or polygel?
A: Sticky gel residue can build up inside low-quality grooves during filing. Professional anti-stick nail drill bits with improved dust-release channels help reduce clogging and maintain smoother cutting performance.
Q: How long should a professional nail drill bit last?
A: The lifespan depends on coating quality, usage frequency, sterilization methods, and maintenance. Professional-grade diamond drill bits generally maintain cutting performance significantly longer than low-cost alternatives.
Q: Are autoclave-safe nail drill bits important?
A: Yes. Professional salons increasingly require proper sterilization compatibility. Autoclave-safe nail drill bits are designed to resist corrosion, maintain surface integrity, and support professional hygiene standards.
Q: What RPM is best for acrylic removal?
A: The ideal RPM depends on the product type, technician experience, and bit design. Professional nail technicians often adjust RPM settings based on service type and client sensitivity.
Q: Why do dull nail drill bits damage nails more easily?
A: Dull bits require more pressure to remove product. Increased pressure creates more friction and heat, which can increase the risk of overfiling and client discomfort.
Q: What makes professional diamond drill bits different?
A: Professional diamond drill bits are typically manufactured with higher-quality coatings, improved balance precision, smoother cutting surfaces, better dust-release structures, and enhanced durability.
Q: Are anti-stick nail drill bits worth it?
A: Professional anti-stick coating technology helps reduce gel buildup, improve debris release, lower friction, and maintain more consistent cutting performance during salon services.
Q: What should professionals look for when choosing nail drill bits?
A: Professional nail technicians increasingly prioritize:
· Low heat generation
· Balanced precision
· Smooth cuticle performance
· Anti-stick technology
· Long-lasting coating durability
· Autoclave-safe construction