Política de envío
Shipping & Delivery
Shipping is currently available within the United States only.
For orders with a merchandise subtotal of $99 USD or more, standard shipping is free.
For orders under $99 USD, applicable shipping charges will be displayed at checkout based on the shipping method and destination.
All available shipping methods, shipping rates, and estimated delivery times will be displayed at checkout. Any future changes to our shipping rates or delivery methods will be announced on our website.
Payment Methods
We currently accept the following payment methods:
(1) Credit Cards
Visa, Mastercard, and American Express.
Your card will be charged according to the terms and conditions of your card issuer.
(2) Digital Payments
PayPal, Apple Pay, Google Pay, and Shop Pay, where available.
Payment is generally processed at the time the order is placed. Approved refunds will normally be returned to the original payment method used for the purchase.
Order Processing & Delivery
(1) In-Stock Products
Orders are generally processed and shipped within 1 business day after payment has been successfully completed.
(2) Pre-Order Products
Pre-order products will be shipped according to the estimated shipping date stated on the applicable product page.
(3) Delayed Shipments
If an item is temporarily unavailable or shipment is expected to take more than 10 days, we will contact you using the contact information provided with your order.
(4) Weekends and U.S. Federal Holidays
Orders placed on weekends or U.S. federal holidays will generally be processed on the next business day.
Please note that delivery times provided by shipping carriers are estimates and may be affected by weather, carrier delays, holidays, customs or other circumstances beyond our reasonable control.
Return & Exchange Policy
(1) Return Request Period
Please contact us or submit a return request within 8 days from the day after your order is delivered.
(2) Damaged, Defective, or Incorrect Products
If your product arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible.
After verification, we will arrange an appropriate replacement or refund at no additional shipping cost to you.
We may request photographs or other reasonable evidence of the damaged, defective, or incorrect product in order to process your claim.
(3) Returns for Customer Preference
If you wish to return an eligible product for reasons other than damage, defect, or fulfillment error, you will be responsible for the return shipping costs.
(4) Exchanges
We generally do not accept exchanges based solely on customer preference. If you would like a different product, please return the eligible item in accordance with this policy and place a new order.
(5) Non-Returnable Items
Returns or exchanges will not be accepted for:
- Products that have been opened or used;
- Products that have been damaged, scratched, altered, or otherwise affected after delivery due to customer handling;
- Products for which a return request is submitted more than 8 days after the applicable return period begins;
- Custom-made or personalized products, except where the product is defective or incorrect.
(6) How to Request a Return
Please submit a return request through your order page or contact our customer service team.
Do not send products back without first submitting a return request and receiving return instructions.
For questions concerning personal information, privacy requests, corrections, deletion requests, or other privacy-related matters, please contact us using the information below.
Order Cancellation Policy — United States
1. Cancellation Conditions
A. Orders That Have Not Shipped
If your order has not yet shipped, you may submit a cancellation request through your order page or contact our customer service team.
You are not required to provide a reason for cancellation.
We will make reasonable efforts to cancel the order before shipment. However, because orders may be processed quickly, we cannot guarantee cancellation once fulfillment has begun.
B. Orders That Have Already Shipped
An order is considered shipped once it has been transferred to the applicable shipping carrier.
Before delivery:
You may contact us to request assistance with stopping or returning the shipment. If the cancellation is due to customer preference, any applicable return shipping costs will generally be the customer's responsibility.
After delivery:
You may request a return in accordance with our Return & Exchange Policy, provided that:
- The product has not been used;
- The product and its original packaging, tags, accessories, and included materials remain intact and in resalable condition; and
- The return request is submitted within the applicable 8-day return period.
If the return is caused by a defective product, incorrect product, or another error attributable to WILSON PRECISION TOOL@USA, we will be responsible for reasonable return shipping costs.
C. Cancellation and Refund Processing
Orders not yet shipped:
We generally process approved cancellation requests within 24 hours. Once the cancellation has been processed, the refund will be issued to the original payment method.
Orders already shipped:
If the return is due to our error or a verified product defect, we may provide a prepaid return shipping label.
D. Customer-Arranged Returns
If you are instructed to arrange return shipping yourself, please use a trackable shipping method and provide us with the tracking number.
We are not responsible for returned packages that cannot be verified as delivered to the designated return address.
E. Refund Timing
Once an approved return has been received and inspected, we will process the applicable refund.
For credit card payments, it may take approximately 7–15 business days for the refund to appear on your account after it has been processed, depending on your bank or card issuer.
Other payment methods may have different processing times.
2. Products That Cannot Be Cancelled or Returned
Except where required by applicable law:
- Custom-made or personalized products cannot be cancelled or returned for reasons based solely on customer preference once production has begun.
- Products that have been used are not eligible for return or cancellation.
- Products that have been damaged or altered by the customer are not eligible for return.
This does not limit any rights you may have under applicable law regarding defective, damaged, or incorrectly supplied products.
3. Shipping Cost Responsibility — United States
Customer-requested return or cancellation after shipment
Return shipping costs are generally the customer's responsibility.
Defective or incorrect products
WILSON PRECISION TOOL@USA will be responsible for reasonable return shipping costs. We may request photographs or other reasonable documentation to verify the issue.
Products damaged or lost during shipping
We will assist you in resolving the issue with the shipping carrier. Depending on the circumstances, the carrier or WILSON PRECISION TOOL@USA may be responsible for the applicable costs. Additional documentation may be required for carrier claims.
Contact Information
Trade Name: WILSON PRECISION TOOL@USA
Company: WILSON Precision Tool USA, Inc.
Email: marketing@wilsonprecisiontool.com
Phone: +1 312-375-5976
Address: 329 West 18th Street, Suite 309, Chicago, IL 60616, USA
Customer Service Hours:
9:00 AM–6:00 PM, Monday through Friday, excluding U.S. federal holidays.
Messages received outside normal business hours will generally be handled on the next business day.
